Thanks to the reviews for Pallotta Construction on HomeStars, my husband found the perfect company for our home improvements. The results exceeded our expectations and we highly recommend them.
To put my review into perspective, we would be considered to be extremely particular, very hands-on, and...well, perfectionists.
Paul Pallotta - the approchable and humble, yet confident owner - and his crew were exceptional. (Miguel was also a great employee if you're lucky to get him on your job.) Below is a quick overview of our experience and why you should use them:
- No-haggle fair pricing: Great value based on the quality of work for the money. Though not cheap, the old adage is true: you get what you pay for. And what you get is fine workmanship that's built to last. Plus I've watched them and this is back-breaking labour-intensive work. They don't stop - no long breaks for these guys.
- Unbelievable listener: A very underrated quality, which actually pays off in the long run and saves money. Because Paul listened so closely to our goals and vision as well as our emphasis on attention to detail, he was able to make suggestions along the way and took initiative to create better solutions.
- Strong communication skills and work ethic: He described in detail (at our request) how he would do the work, provided a clear estimate with no hidden fees upon completion, answered our countless questions throughout the project, and was reachable via email or phone, always responding in a timely manner.
- Patient and flexible: Unbelievably patient and adapted to changes throughout the project, including our initial design, several revised designs, and post-completion additional requests. When we had additional requests, Paul would never scoff at our pickiness, he would simply agree and strive to make us happy.
- Integrity: Kept his word (i.e., promised to go out of his way and drop off samples for us and he did without being reminded, promised to be on site every day and he was).
- Professional, punctual, polite, friendly, and thoughtful: Paul and crew demonstrated these attributes every day. For example, they worked in such a way that allowed us access to our entire property even when it inconvenienced them. They were consistent in their professionalism and extremely considerate of us and our home.
- Clean and presentable: They actually made us proud to have them at our home...we looked good for hiring them. If you have large trucks parked by your house every day during a project, trust me, you'll want Pallotta's - they are nicely branded and meticulously maintained. Though you may laugh thinking this is insignificant, it actually reflects on who this company is. If they treat their equipment this well and display pride across all aspects of their company, they'll take even better care of you and your home (and they really did!).
- Safe and neat working conditions: Went above and beyond to maintain an organized and safe work site. Especially appreciated since I was carrying our 9 month old around our property and regularly visited the backyard to sneak peeks of the progress. They put away tools and equipment, cleaned up, and swept our large driveway every night before leaving.
- Beautiful work, on budget and on time: Exceeded our expectations and completed earlier than promised.
The only "problem" I can think of: Paul was such a nice guy, we were sad to see him leave every day and kept chatting to him when he was understandably eager to get home but too polite to say it. :)
Thank goodness we found a company in this industry like Pallotta that still believes in the proper way of doing something without cutting corners, instead of the quickest way to make a buck, and a company that still believes the client's happiness is paramount and believes in providing a stress-free, attitude-free experience.
We're looking forward to working with them again. Well done and thank you, Pallotta Construction!!!
- Dianna & Andrew
(Note: we had never before met, or had any relations through family or friends to Pallotta or the crew)
- Approximate cost of services:
- $20,000.00
- Any advice to offer fellow homeowners facing a similar project?
- Do thorough planning and research beforehand. Hire a designer to help you with the layout - money well spent and it's easier for Pallotta to work when they know you're confident and sure about what you want. Save yourselves the aggravation and added cost of making changes while work is underway.
- Company Response
Thank you! Thank you! Thank you! Dianna. What a review! Both you, Andrew and baby are great , very thoughtful and it was a great pleasure to work for you. Your baking was incredible and the smoothies with little umbrella on top very good and much appreciated. Enjoy! you deserve it.