- Approximate cost of services:
- $1,234.00
In response to your comments we would like to inform you that Palma Door Systems manufactures doors to specifications requested by the dealer. We cannot control where and how our doors are being installed.
From the pictures and inspections, it clearly shows that your door has been exposed to weather elements for several years. Exposure to such elements as water and snow sitting on top of a door sill for extended period of time will result in damage and is NOT covered by manufacture’s or (supplier’s) warranty. Unfortunately, because such a neglect occurred, request for replacement of door slabs under the warranty was rejected by our supplier.
Nonetheless under goodwill program Palma Door Systems still supplied you with 2 brand new painted slabs with no cost to you, and charged only for installation as per agreement between you and Palma Door System.
Furthermore, if you were dissatisfied with the way this matter was handled, you should have contacted your dealer to further resolve the issue. Palma Door Systems finds such comment unjust and consider them to be unnecessary slander.
Respectively
Palma Door System Team
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This entry did not meet HomeStars review criteria.