I had a terrible experience with this company. I used Nationwide to clean the carpets in my empty apartment. The carpets are beige "berber" carpets. We are not sure what the technician has done but after the carpets were cleaned, *large* portions of it are now a dark yellow as if the entire carpet is now stained and/or discoloured. Moreover, the carpets looked significantly worse after they were steam cleaned. We called the company back and told them about our problem. At this point we were upset about the result of the work but we had hoped that this company would fix the issue... Nope.. We were told by Nationwide that the state of the carpets after the cleaning work was done (I remind you that the carpets were in MUCH worse shape than before the cleaning was done) was completely our fault. Furthermore, we were told anything from "there was vomit everywhere" to "it's what happens when you walk barefoot on the carpet" as the reasons for the yellow stains. We asked for a manager to visit the unit but we couldn't get anyone. Finally we were able to convince them to send us one of their techs. He came once, tried to spray the stains but couldn't help much. He promised then to come back and never did... twice. We will be calling this company to get our money back and will never use them and/or recommend them to anyone else.
- Approximate cost of services:
- $200.00