I purchased windows from Delfa in May 2016. The windows were installed at the end of June 2016. However, they ordered the wrong window for my family room and I was left with a white window while the rest of my windows were beige. I was advised my window would be in a few weeks. The window was finally installed at the end of August. After installing the window, they used the wrong color caulk. I had to make many calls for someone to come out and use the right caulk. The guy came out and basically wiped some new caulk over the old.
Additionally, the window does not close properly and there is caulk left on the siding of the house. I have called the manager of the Delfa and he just handed me off to someone (who has never once returned a phone call). So now I am left with caulk on my siding, a half done caulk job and a window that doesn't close properly and DELFA DOES NOT CARE! I have always used Lowes and I will never use DELFA again. Absolute worst customer service experience ever! After spending over 7k, you would think they would want to ensure their customers had a positive experience.
- Approximate cost of services:
- $7,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?