Dufresne Furniture & Appliances Winnipeg Nairn Avenue

Sofa arrived and I immediately called customer service, sent pictures as per their request, then went down to the store. This new piece of furniture looked years old. Cushions are wavy, dent in wood which makes material sag inward along bottom, bubbles in material lower bottom. A customer service rep came once to fix, he put more Dacron in cushions which did NOT help, tried to fix bottom no luck. Another rep came again advised me he would recommend re-select as customer (me) is not happy. Then I get a call from their customer care again! Advising me it meets manufactures standards and they want a third service repair and they will not allow re-select. Each time it takes approx 2 weeks for their service repairs to attend. So much for their show room warranty. I spoke to one person at customer care who stated the 2nd service rep said no re-selection, he also stated he was not allowed per policy to send me a copy of the reps report, I spoke with his manager who said he would send me a copy of the reps report and stated that the rep did indicated yes to re-selection to satisfy the customer but they still wanted to try to fix problem first. They say they have a showroom quality warranty, where is it!!