total waste of time & money with this company
signed contract with this company may 17/16 with a 400.00 deposit. Guaranteed install week of July 11-15/16. 9 weeks. July 11-15 came and went and nothing from ClearChoice. On July 25, I received a call at 2:30 from Len, the window installer telling me he was installing the window tomorrow morning. I said no..Calls and e-mails were sent to Guy at ClearChoice. I received an e-mail from Mike, the owner to told me that the windows arrived later than expected and they had a big job was booked before mine and then the installer was on holidays. I was on holidays waiting for a window with a guaranteed install date. I guess they think so little of their customers that they can't call or e-mail, and if the installer is on holidays, why would you take installs for that week. Mike told me that if I would have called at the start of my holidays, he would have insured it would have been installed them. Seriously, it was booked 9 weeks prior to my holidays and now I should be calling to make sure my window is going to be installed. I am paying them for a service and I should be calling them to make sure there are going to do it. Finally a date of Friday Aug 5/16 at 9 a.m. was set to install window. Day lost wages for ClearChoice. On Thursday, Aug 4 at 3:00 Len the installer calls to tell me that there is a crew available Sat and they want to install the window then. Will this nightmare ever end. I said no and then the time was changed to 7:30 a.m. Window was installed by 8:45. Add in lost wages=1 very expensive window. Please don't make the same mistake I did.
- Approximate cost of services:
- $1,299.00
- Company Response
Susan, we're very sorry for the delay in getting your window installed. However, as you know, there was no mention anywhere on your order or on your invoice that the installation needed to take place during the week of July 11th.
When we guarantee an installation date, our process is to always note that requirement on the order so that the date can be entered into our installation calendar when the order is processed.
As a result, with no critical date noted anywhere on your paperwork, your order wasn't pre-scheduled for any particular date.
Moreover, it is unfortunate that you never contacted Clear Choice either prior to your vacation week or at any time during your vacation week to ask about your window installation since, if you had done so, we would have still had the opportunity to meet your deadline and we would have reworked our schedule to make sure that it happened.
Unfortunately, the first time that we were informed that there was an issue was when our head installer contacted you to book an install date after your vacation time had finished.
Again, we're very sorry that you ended up booking a day off work, but please remember that in addition to offering you any weekday, we also offered to do a Saturday install for you and you declined.
Sincerely, the staff of the Clear Choice Window & Door Store