Mc Nally Piano Movers

I dealt with someone named Jeff. On phone sounded very polite. On the day of move, sent two men who moved my first ever piano from pick up location to my home (under 3kms of drive). On mounting the stairs to my home, they broke one of the legs. Refused to take it to the basement, stating an additional man will be needed (I had mentioned at time of order where I wanted it to go). Justified it by saying the other leg seemed to have a seam indicating it broke also. Forced me to pay up in full. I contacted Jeff who said McNally has a reputation to maintain and he would do a tuning, fix the leg and see if it can be moved to the basement. It was a gift from my wife and I now have put my recording on hold. I pleaded with several emails but no response from Jeff. I wish I had chosen another mover.