Fresh And Clean Carpet Cleaning

Called Fresh & Clean to spruce up a condo bedroom carpet and a few carpeted steps before renting it out. They arrived on time and did a good job. A small stubborn stain was completely gone. Carpet was damp for another 24 hours. They offered to steam 2 area rugs I had - was a bit extra but they did it on site and they look good too.

Got a call during the cleaning to upsell me with scotchguard protection and something else (i forget). I chose the scotchguard but would have been nice for that to have been asked up front when I booked the appointment.

We hired Fresh and Clean Carpet Cleaning to come and clean the carpets in our office. Not only did they arrive early for our appointment, they worked quickly and efficiently. The price can't be beat and the carpets have never looked better! We will definitely be using Fresh and Clean again.

From the Customer Service rep to the staff who came to clean my floors, everyone at Fresh and Clean was very courteous and professional. I brought them in to make my floors shine for the upcoming sale of my home. I'm very happy with their work and would have them back to clean my new home.

Each year I have the stairwell carpets of my small apt. building cleaned by Fresh and Clean. They are always accomodating and do a good job. They are punctual and efficient.

We had a leather couch recoloured with them and we were told that the results would be a like new couch. We provided a colour sample but the couch arrived a very different colour. Much much darker and as we later discovered, quite uneven in some areas. We weren't overly happy. They did offer some compensation to make up for it. So while the service wasn't as advertised, the price ended up being fair for what we got

The service is excellent. We had a bleach stain on a dark carpet and they came in and dyed the stain. The price was good, I was surprised it was a low cost and they came back and touched up for free. Highly recommended.

I first used "Fresh & Clean" about 10 years when we moved into our new Toronto home. They call once a year (never more!) to offer their services, but never with annoying sales pressure. THey are pleasant, accomodating, efficient and thorough. The price is very reasonable. They recognize customer loyalty with discounts and keep impeccable records of each visit. They remind me what I had done last time! This company follows the good old fashioned beleif in customer service and are good at what they do.

I hired this company to steam clean my wall-to-wall carpeting and specialty clean my Persian rugs. The steam cleaning of my carpeting was adequate, if somewhat perfunctory, and took about 20 minutes. Several hours later, I entered my bedroom to replace the furniture, and discovered that a chunk of plaster had been knocked off my wall. Worse, the chunk was nowhere to be seen--it had completely vanished. Normally, I would have simply been annoyed (the walls are painted in two colours that will be very hard to repair), as I recognize that accidents do happen; but given that the technician had obviously seen the damage and decided to conceal it (as bone-headed a move as anyone could possibly make), I was more than annoyed, I was positively offended and insulted.

I called the company the next day and told them about the damage, and they refunded the full amount of the steam cleaning. I told them, however, that the issue wasn't money, it was honesty; and that as a result of this incident I wanted my Persian rugs returned immediately, as I didn't want to do business with them. Then their next big step into a cow pat: "Sorry, we can't do that--they've already been cleaned." (!!) Given that the technician had told me it takes 10 to 12 business days from pick up to return delivery to the customer--AND that this was the busy Xmas season, as I was reminded by the technician when he made the sale--I knew that this was simply absurd. So I decided to give them enough rope with which to hang themselves. I called their office the next day and asked how long it takes to deliver rugs once they've been cleaned, and was told that it takes three days (basically the drying time). Sure enough, my rugs were not returned after three days. Nor after, 4, 5, 6, or 7. In fact, it took them the 10 business days they said it would take, which confirmed what I believed about their claim that the rugs had "already been cleaned" within a day. When the rugs were finally delivered, I challenged the technician about this; and after turning beet red, sweating profusely and stammering a few awkward responses, he lamely told me that he thought that "you didn't seem to be in a hurry to get them back." How he knew this I'm not quite sure, and why you wouldn't want to exceed customer expectations by returning the item much earlier than promised (especially after having damaged my wall) is another Fresh and Clean mystery--but that was the only explanation he could manage.

The next week I wrote a polite but blunt three-page letter to the president of the company. I got a phone call about a week later in which the company offered to have a contractor repair the damage, which I declined, as the it didn't merit a contractor and the problem was not repairing the plaster but finding the matching tones of paint. I then explained that the issue for me wasn't the damage at all--it was the (ridiculous) attempt to conceal it, followed by the bold-faced claim that my rugs had already been cleaned when they obviously hadn't been. The woman I spoke to then claimed that she had checked the invoices and that the rugs had been cleaned when they said they had been. When I pressed for an explanation of why they took so long to be returned to me, she told me that "Oh, G______ often takes two weeks to return his carpets." Well, another fanatastic claim, and one that begs the question: if Fresh and Clean is able to return its carpets that quickly, why is it offering customers "rush" cleaning for an extra price, i.e., charging a premium for "rush" cleaning on the same schedule (i.e., the next day!) as regular cleaning? This is an ethically challenged company that doesn't know when to stop telling fibs, and is too thick to recognize that in doing so they are provoking disgruntled customers into action. For run-of-the-mill poor service, I wouldn't bother writing a letter or posting a review like this; but this wasn't run-of-the-mill poor service. They took a minor issue and escalated it into a full-blown incident, by showing that at a very basic level they do not respect the customer. Avoid at all costs.

I never used a cleaning company before, but my wife asked for a professional cleaning company to clean our newly renovated house. I called Fresh and Clean and surprised at how professional the customer service person was on the phone with me, and she even gave me an appointment for the next day - NOT MANY COMPANIES WOULD DO THAT.

The guy that came to the house to preform the cleaning were great! My wife really liked the fact that they used booties while entering and working in our home. They explained to me about how stains and how they used all green products. I will use them again for sure.

great service, highly recommended! Area rug was cleaned and returned promptly. Cleaner had friendly attitude and was helpful when furniture needed to be moved. Very reasonable prices and good customer service.