We called 3 companies when our furnace broke. SHC charged us $230 service call/diagnostics then additional $620parts + installation - for something that wasn't the problem at all. I posted a negative review here and fortunately received calls from both owner and VP. They seemed sincere and apologetic about our bad experience and refunded our money. I appreciated the personal calls and the genuine concern over the quality of the service we received. It's helped alleviate most of the sting but we probably will not use or recommend this company again.
- Approximate cost of services:
- $230.00
- What could this company do to improve their services?
- We were taken aback with the condescending humour from the emergency technician - as well as the obvious repair misdiagnosis. Company should ensure their techs are mindful of the stressful situations they are called upon in these instances. We used the after hours service when we had no heat during the extreme cold alert this winter. In no way was his joke about needing a magic wand to fix the broken furnace appropriate when our 2 very young kids were sitting in the house freezing.
- Any advice to offer fellow homeowners facing a similar project?
- Get a second opinion - it saved us probably $1000.
- Company Response
Thank you for bringing this situation to our attention. As discussed in our telephone conversation, we apologize for any inconvenience this may have caused and for the miscommunication from our technician that has led you to distrust our company.
Above all else, providing excellent customer service is our main goal which is why we immediately reached out to you to rectify the situation by offering a full refund and a Spring A/C maintenance free of charge. We hope that you will contact us again in the Spring so we can perform this free service and begin earning back your trust in our company.