Quality of install was lacking... had to ask for spray foam to be added to seal exterior wall to seal intake/exhaust pipes. They use ridged flex tube for ducting instead of smooth galvanized steel ducts. Humidifier stopped working, they charged $100 for a service call, said it was under manufacturers warranty... never fixed it or ever heard from them again, called on multiple occasions but never returned my calls.
Update: Jan 2015: company subsequently replaced humidifier at no charge and apologized for not returning call.
Jan 2016: Another call was also returned promptly and technician showed up on time and did a good job troubleshooting problem and explaining issue.
- Approximate cost of services:
- $7,000.00
- Company Response
Hello Tyler
I do apologize that this has happened and I am not sure how this slipped through the cracks. Please call me directly at 416-254-5605 and we can get your concerns looked after. If am out of the country until November 5th but if you email me directly at Brian@stouffvillehomeandcomfort.com I can make sure you are taken care of. Once again I apologize for this as it is not in line with our company. Please contact me and we will get you taken care of.