Very disappointed with product and service
I wish I had researched Canadian Appliance Source as well as I did the exhaust hood that I purchased.
The salesperson at the Kitchener store was helpful and knowledgeable but the rest of the experience has been dreadful. I picked up the exhaust hood box at the end of December 2019. The box was not taped but the warehouse person assured me that the tape had come loose. When I checked the product, I found scratched stainless steel on two parts and places where protective film had been cut away. I think I was given a damaged return rather than a new product. CAS took my report and promised replacement parts. This was in early January and it is now March. My enquiries are referred to the manufacturer who says "two more weeks" every time I follow up. They won't take it back and they don't return my calls. I held off on making a negative review as I hoped they would resolve the situation. The review link is no longer working. I would never shop there again.
- Approximate cost of services:
- $1,000.00
- Company Response
Thank you for your review. I am sorry to hear that your after-sales experience was less than satisfactory. We pride ourselves on selling brand new appliances that are in their original packaging from the manufacture. We have no knowledge of damages beforehand. The appliances are covered under a 1-year manufacturer's warranty that
requires damages to be reported within 24 – 48 hours of delivery/pick-up. This is enforced by the
manufacturer and presently not under our control. I am pleased to hear that you are being assisted with the replacement parts. The timeframe on this sadly is not one that we can expedite. I trust that you have received the necessary parts since then.