Canadian Appliance Source

Appliance Retailers
Toronto ON M9W 1B6
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HomeStars  >  Appliance Repair in Toronto  >  Canadian Appliance Source  >  Fridge is nice but delivery takes forever and not as promised
Steven in Ottawa
Steven in Ottawa
2 reviews Ottawa, ON
3/10

Fridge is nice but delivery takes forever and not as promised

We ordered a very nice fridge including a long term warranty. The price was good. However, the delivery took more than 4 weeks from the time of the sale. We asked if the delivery guys could move the old fridge, per instructions of our sales person. The movers did not want to move our old fridge. So, that was an issue. CAS responded and said they would do that for free. So, good on them!

Now, something else. We have a very small kitchen. We ordered a very large fridge. It kind of takes over the whole kitchen and blocks out the light from the windows. So, we are hoping we can exchange the fridge. We are still waiting for word from CAS. FIngers crossed.

Approximate cost of services:
$4,000.00
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Steven in Ottawa
Steven in Ottawa
2 reviews Ottawa, ON
0/10

Fridge is nice but delivery takes forever and not as promised

We ordered a very nice fridge including a long term warranty. The price was good. However, the delivery took more than 4 weeks from the time of the sale. We asked if the delivery guys could move the old fridge downstairs. Alex (sales) told us that we could pay them a bit of money to move the fridge and the delivery guy said to move aside the old fridge. So, we did that. The old fridge was in the middle of the kitchen. Delivery was completed. They wanted us to sign for the new fridge. So I signed, after a visual inspection of the fridge. Since they would not move the old fridge, I did not want to give him the paper with the signature, until we finished talking to the office on the phone. One of the delivery guys wanted the paper immediately, so he threatened me. I assumed a martial arts stance and told him I was a black belt. The delivery guys left the house. I wrote on the paper that the delivery service was unwilling to move the old fridge, and returned the the delivery paper to them in their truck, and they drove away. I just wanted to see if we could resolve this by talking to the main office in Ottawa, but they were unwilling to wait. This is terrible behaviour. I would never use this service again.

Approximate cost of services:
$4,000.00