Canadian Appliance Source

Very competitive prices, but the delivery process is seriously flawed:

CAS doesn't install dishwashers, so customers need to hire a third-party installer to pick it up and install it. However, bizarrely, customers aren't allowed to pay the balance online AND have someone else pick it up at the warehouse—you have to physically be in store to pay, OR give the pickup person (in this case, the installer) your credit card to bring to the pickup. The former is not possible for most people who work during the day and the latter is silly. And no whisper of this "policy" is explained before purchase.

The result: customers are forced to pay CAS for delivery ($55) in order to be able to pay online, then hire a third-party installer to meet you at home for installation. But! The price the CAS salesperson quotes you for installation ($100) is not the same as the installer's quote ($150)—at least in my case. Which annoys the installer ("why are they telling people how much I charge for my own services?") and the customer, who's baffled by it all.

After 11 calls featuring varied degrees of frustration, between the salesperson (Adib), the installer and customer service, (extension 909) Ingrid sorted it out.

Very good prices, but the CAS experience so far has been a headache.