Unbelievable. Purchased a fridge with the help of Angelo. Was totally clear that it needed to have a reversible door. When the fridge arrived the door was opposite to what we needed. Delivery guy hit us up for $50 to change the door (CRA take note: he'd waive the tax if we paid cash!). Of course he discovered -you guessed it- the door can't be switched on this model. So back in comes my old fridge and out goes the new one....
BUT Mr. $50 Cash dents my custom metal front door on the way out! He takes no responsibility --doesn't offer to pay for a repair or anything-- he does take a photo. For his own reference I guess. We do end up keeping the $50 cash.
Meanwhile, Angelo is quite apologetic and assures me a new fridge with the correct door swing is on it's way immediately.
Now it's 1 1/2 weeks later and I'm wondering where the new fridge is so I call. Angelo doesn't even remember me. And the fridge I need is apparently now back ordered. It will be another two weeks before they have it --and a few more days after that before it can be delivered.
Forget it Angelo. I just want the $ back. I'm taking my business back to another store. It's worth the drive.
- Approximate cost of services:
- $1,100.00