Revolving inexperience and untrained staff in Sales and Customer Service
Absolutely unscrupulous business practices. They provide inaccurate information on their website about availability dates, then they hold your money for months without communicating, then, when your fridge is ready for delivery (because you finally call to ask what's going on), they charge you more, the Sales person you spoke to has left the company and customer service have no power to fix anything (you always have to talk to the revolving Sales team). Nobody on the Sales team has any power to compensate you for your lost time, damage to your house from inexperienced movers, interest on the money they've held or any other problems, and the Sales "Managers" who "approve" discounts are unavailable to speak by phone. Overall, a dishonest company that makes it impossible for you to be treated fairly. On top of the above problems, the despite the Salesperson repeatedly confirming a morning delivery, when delivery info arrived at 5pm the night before, its confirmed for a 1:30-5pm delivery window and again, customer service can only offer a sorry and we can connect you to the Sales team if you want to cancel your order. No compensation for dishonest salespeople or accountability.
- Approximate cost of services:
- $2,400.00
- Company Response
Dear Customer,
Thank you for your review.
My sincere apologies for your experience.
This is certainly not the experience that we would like you to have.
Our goal is to always ensure our customers receive the best possible service.
Please note that your feedback has been shared with the management team at the location and will be addressed with all team members.
Kind regards,
H.A
CAS