Broken Promises and Missing Appliances
CAS was the cheapest, and you end up paying the price in the long run. It's 145 days (~4 Months) and counting and we are still missing some of the appliances we ordered with no delivery date in sight.
Everything after purchase was disappointing, Fridge, Dishwasher, and one laundry pedestal of our 11 piece order weren't delivered and we don't have an answer or ETA. We made our decisions to purchase from CAS based on product availability, and even paid more for premium products because we were told they were in stock, but now we have no fridge and dishwasher, and no ETA.
Customer care is non-existent, and they play a run around game where everyone is a manager, and nobody is responsible. I tried speaking to my sales rep for 3 months with no response, then he was no longer with the organization and nobody took his place. If your time is valuable, take your business elsewhere. Saving a few hundred bucks wasn't worth this nightmare.
- Approximate cost of services:
- $20,000.00
- Company Response
Dear Customer,
Thank you for taking the time to share your feedback.
We regret to hear you order has been affected by the manufacturer delays. Please know due to the global circumstances numerous appliances are on backorder from the manufacturer. Please know the date we are given by the manufacturer are estimates time of arrival but are subject to change.
If you are unable to wait on these delays we would be happy to further assist you with re selection options.
We sincerely apologize for the inconvenience this has caused.
Kind regards
M D
CAS