Stella's Regional Fireplace Specialist

Great service right from showroom to installation. We expected a long delay with current market availability but the fireplace was installed in a matter of a few weeks, ready for the cooler season. We really enjoy our cozy family room.

Never do I speak poorly about another business. But I gotta save anyone from going through what we are having to. So for the love of Pete do not ever go to stella’s fireplaces in St. Catharines. My fireplace was crazy expensive and from they day it was installed there was problems. It would leak inside my house and flood my dining room which they wouldn’t cover under warranty. Then shortly after it would just keep going out. Paid over 600$ for a new pilot assembly and a month later did the same thing. which again they wouldn’t cover under warranty. So had to pay them to come again and guess what. It’s going off AGAIN!! A day later! And The woman that works there is so damn rude as well it’s unbelievable. Nothing but attitude every time I call. And again it went off this keeps happening. This is our main heat source and we are getting into cold months. Then she has the audacity to tell us we are wasting their time they can’t keep sending someone out to fix our fireplace when they don’t even come out our way often.
For the love of god do not shop there!

a minute ago
We had a fireplace installed by this company that involved a below grade installation.
They told us we needed a snorkel and their installers provided us with directions on how to prep the outside of our home for the snorkel. given they were the experts we followed their instructions in all matters including in how the well for the snorkel was completed. Two months later our previously never water in it basement flooded. We asked they they replace the fireplace free of charge and they refused because they don't do wells. This was despite the fact that the person they sent to my house gave us the instructions on what to have done. These turned out to be the wrong instructions which causeD the fireplace to fill with water during rain and flood out the basement.

Customer service is how you fix a mistake and not that mistakes happen and this company is just not willing to accept that their employees gave bad advice and it led to bad consequences for us

One word describes my dealings with Stella's Regional Fireplace
" BEWARE" they clearly have no idea what they are doing and the more I speak to people that have used them many are not happy with the service they have received. Start looking at other review forums and see what I mean. I am not the only one that got Screwed by these people

We heard good things about this place, and had nothing but troubles from the start. The technician was late for the first appointment, and had the nerve to say to us "Well you can't wait 10 more minutes?". The second appointment they called to tell us they bumped us further because another customer was only available in the morning. So certain customers take precedence over others? We had no choice either, we were basically told this is our new time. Then when it came time for install, a second technician told me the previous technician gave us the wrong information and the prep we did was wrong. We also bought a fan kit for the fireplace, which they installed and left the control for the switch inside the fireplace! I called the manufacturer this time, who informed me they will do that if we request them to. Usually it's installed outside of the fireplace, obviously. You would think with their level of "experience", they would tell the customer this so we can decide what to do. Just a horrible experience overall and would not recommend this place.