Europlex International Ltd

Within 5 weeks of my floor layer nailing down the Peruvian Acacia Hardwood planks, they started to squeak and move beneath your feet. The more that they were walked on , the worse it became. My floor layer refused to finish laying the hardwood in the rest of my house until the representative, Ken, came over from Vancouver to assess the situation. My hardwood floor layer, Joe from Heritage Hardwood, agreed with me that the floor should not be doing this. Joe is the one who sold me the hardwood. The rep from Europlex came over (in the Spring-Summer) and proceeded to tell me that my house was too dry (I live in Victoria BC). My house measured between 30-42% humidity at the time. The Canadian government recommends that houses stay between 30-50% humidity. He said that once the humidity came up, the floor would stop doing this, unless I had already ruined the floor by having my house too dry. At no time was my house ever too dry and the floor had only been down for 6 months or so. It has now been 2 years and the floor has gotten worse in high traffic areas. The boards literally move beneath your feet in spots. I purchased a thermometer/humidity reader from Lee Valley and my house has consistently been between 50-60% humidity this past Spring-Summer (too high). I phoned Shell Busey and he gave me the name of someone from the National Hardwood Association. The man from the Hardwood Association said that there are no fixed rules for what is acceptable movement and squeaking of hardwood floors and that it is up to the company to stand behind their product. Europlex International has a nicely worded warranty written on their website which is not worth anything. They do not stand behind their product. I even tried to contact the owner of the company and he refused to speak to me. In my opinion, their product is substandard and the warranty is worthless. I would never recommend them or buy any of their products again.