The only satisfactory piece was the reasonable timeline in which the vanity was delivered to the third party boutique retailer I was dealing with.
Once the vanity was delivered to my home and unpacked, I quickly realized there was a problem in that one of the doors was improperly pre-drilled for the handles. Three of the 4 doors of the vanity were drilled at 3 inches from the top of the door. The fourth door was at 2 ¾ inches. I contacted the third party boutique and a sales rep from the manufacturer came to assess, and consequently agreed, then removed two of the doors (including the one that was done incorrectly) and left me feeling that this would be a priority and quickly corrected.
I checked in with the sales rep 10 days after he left with the doors for a status report. At that time he checked with the customer service rep and the production manager that the door was not ready, though “I will stay on top of this”.
My next check in was 10 days later (day #20). The sales rep said he was in contact with the customer service rep and was awaiting an update.
My next check in was on day #26. The sales rep responded in general surprise that I had not received them as the production manager promised him they would be delivered the past Friday (21 days after they had originally been picked up from my home).
I contacted the sales rep again on day 27 and 28 with my displeasure. The sales rep responded telling me he was assured the production manager would deliver them that day on his way home from work. Later on day 28 I received a call from the production manager who said he would deliver them the following day (Saturday at 1:00). When I told him I expected the doors to be installed to ensure consistency in colour, trim, and handle location, he said he would check and call me right back.
I followed up with a text and phone call, with no acknowledgement or response.
My wife stayed home the entire next day, as he said he would be delivering them at 1:00 on Saturday.
Both my wife and I texted and called the production manager on Saturday with no acknowledgement or response.
On day 31 I called the production manager who answered the phone (hooray). I asked him why he did not come on the weekend as promised. He said that he was unable and unwilling to connect the hinges to install the doors. I asked why he did not call me back on Friday and disregarded our attempts to contact him afterwards. His response was that I needed to talk to the sales rep and customer service rep to coordinate that. With no apology or explanation, he said he would deliver them later that evening. At the time of the scheduled delivery, he called and said he was unable to make it.
Finally on day 32, he delivered the doors, and refused to enter the home nor wait for me to install and verify they were the correct trim, handle location, and finished colour. It took me all of 5 minutes to connect the doors and adjust the hinges for level and spacing.
I could not be more disappointed in this entire organization. Stay far away! Do not deal with AHM designers, take your business elsewhere.
- Approximate cost of services:
- $2,000.00