Aero Kitchen And Bath

Aero designed and installed new kitchen cabinets with excellence and precision. The quality checks and issues were addressed very quickly and efficiently. Their service was professional and excellent communication would lead me to refer them to many of my friends and family.
We are very happy with our final product and look forward to using them in the future.
Regards,

Casey W

We are very happy with our new kitchen! From the design to the installation we couldn't be happier with how it turned out. We would highly recommend using Aero kitchens for anyone looking to renovate their kitchen.

Over the last 5 years we have used Aero Kitchen's for all our major house renos , including a new kitchen ensuite bathroom, main floor bathroom, and an outside work shed. My wife and I liked the attention to detail, workmanship and friendly helpful staff. We plan to use them in the future for any upcoming projects. Highly recommended!

We had a small renovation done in our kitchen. We were replacing our wall oven for a larger one. Many companies we asked would not take on the project because it was not a full kitchen reno.
We spoke with Ronal about our reno and he was able to accommodate our request. We felt that Ronal was very honest and up front about our kitchen modification. He wanted to point out all the potential complications that could happen with the reno (colour matching, floor modification, toe kick modification) We also wanted to save one piece of the old cabinet to be used on the new installation. Aero was able to save this piece thereby reducing the cost of the job. We are very happy with the service and professionalism of Aero Cabinet and Bath.

Right from the beginning Ronal made us feel like their only customer (even though I knew were weren't). He was very responsive, had lots of great ideas, ensured we knew the benefits and drawbacks of things we were deciding upon, and was clear on pricing and timing. Their team was equally wonderful to work with and did quality work. We would highly recommend using them.

REVIEW OF Aero Kitchens
Fabulous to work with. Very patient, accommodating and skilled at what they do. The workmanship was terrific as was the quality of product they used. We had chosen natural cherry. for the kitchen and maple for laundry and bathrooms. It looks amazing. Right from the beginning, we were impressed with the Aero Kitchen dream team. Ronal and Vinesh were very patient throughout the process, listening to what we wanted, and offering great suggestions along the way. They were also equally resourceful when trouble shooting a more complicated reno install and when fine tuning finishing details. In addition, Aero Kitchens had excellent follow up to ensure all was done to perfection even after the job was paid in full. I would not hesitate to recommend Aero Kitchens. They excellent to work with and offer a fantastic product for a reasonable price.

We hired Ronal and Vinesh in spring 2015 to renovate our kitchen, ensuite, hall bath and then do some additional tile on two small landings and a basement bath (which also included some new drywall and paint). I waited for nearly a year to post a review because I wanted to do so after some emotion had subsided. We were assured they could work with both our timeframe and our budget and this is the area that was most problematic. There were typical supplier and other issues which I'm not touching on below.

With regard to things within Aero's control, I'll highlight things from most to least positive below.

Trades (4 stars)
For the most part, Tristan did the trades work on our place, with Vinesh working with him (more early than later) and he did a very good job. He was a pleasure to be around and was very diligent in his attention to detail. I do think more resources on a sizable job like ours would have helped, as he was seemingly overworked. Plus, one tradesperson to do electrical, plumbing, tile and most installation was definitely a key issue in time management. One negative was any drywall work. They didn't have a drywaller and it showed. Tristan didn't do the drywalling. Many places where patching, sanding and painting were done had to be re-done, sometimes after they had painted it. Big undulations that were very visible to the naked eye, but apparently good enough to paint. Poor quality control with regard to drywall.

Finishing (3 stars)
The finishing in the kitchen was generally fine, in the upstairs bathrooms less so. At first, Jerry was doing work like grout, caulking, cabinet door installation, etc. We found a lott of this work substandard. Initial installation of kitchen cabinet doors was crooked, he missed large gaps left in his grout work and even used the wrong colour caulking in the bathroom in places. In areas where he was doing caulking around bathroom basins, tile edging, shower doors, etc, as opposed to a nice bevelled bead, there were large finger smears (still are some). I've had to since remove it and re-caulk the tile edging myself. Largely the problems here were having someone without the skill to do finishing work and poor quality control again. It was clear in the last week of the project that they were so far over time, that they were rushing to get out. I almost forgot that, as they were moving our laundry set back into place after tiling the landing, they broke the doors when jamming them back. We only discovered this late, but ended up removing them.

Project management (2 stars)
When we hired them, we had a budget in mind and a date by which we absolutely needed to be done. While they made the date, literally at the last day, we had originally asked them to be done at least a few days in advance so we could clean before we were off on vacation. Originally they planned to be done a couple weeks early. They seemed really time crunched as the project had been originally a 6 week engagement, which ballooned to nearly 10. They started a week later than planned. Ronal 'thought' they could still do it in 5. I knew that wouldn't happen but also didn't expect nearly 10 weeks. As far as I'm aware, not once did Ronal ever do any kind of timeline planning or use any standard processes such as plugging actuals into estimates and revising.

Budget management (1 star)
In terms of budget management, we started at a $53k estimate with some uncosted things. We expected it to be as high as $60k, and had verbally indicated we could go NO higher than $65k. After multiple requests, we received the 'midpoint' invoice 5 weeks in and it was already at $64k. I pressed Ronal for a reason why and got silence and avoidance. He assured me that most costs were already accounted for. Knowing we would now not even come in at $65k, I told him to be VERY diligent for the remainder of the project. We even removed some work from the basement to keep the budget as low as possible.

The final invoice came in at $74k, a nearly 25% increase over $60k and 15% more than we indicated our limit was. Thankfully, we had enough holdback that we were able to negotiate a small reduction. We had a lot of communication back and forth (mostly from us). We expected a reduction to get us closer to our maximum and we were trying to be flexible, going as high as $69k. Claiming 'unforeseen costs' as the reason, Ronal offered a list of things that were actually in the initial estimate and had either gone up or not had a proper cost assigned to them. The only unforeseen costs in the project were some additional kitchen sub-floor/tile leveling and straightening of frame materials for our ensuite. These additional costs had all been in the midpoint invoice, so the additional $10k from that point to final invoice was, in our minds, just poor budget management. We never received budget updates at any time. In the end, a 3% invoice reduction on a budget blown by about 25%.

Aero Kitchen did a wonderful job of turning our kitchen dreams to reality. The workers were very clean and always let us know when something was not going to meet our schedule.

These guys are really great. They were referred by a friend who had them do her kitchen. Best quote, fantastic work, quick, but great quality. They are very patient & helpful. We gutted the kitchen, so all new custom cabinets, rearranged the layout & also had them open up the wall between the kitchen & the dining room. Everyone comments how my kitchen looks like its straight out of magazine. Thank you so much Aero. Can't wait to see what you can do to my ensuite!