In October of 2009 All Weather Windows installed 5 new large windows in my house. Within 3-4 months I noticed that there was excessive ice build up(3 inches) on the inside of all windows. I did not have a humidifier in the house and the previous 30 year old windows did not have any condensation or ice build up issues. I contacted All Weather Windows and informed them of the issues and of my concerns. Over a year passed and no one from their company contacted me or ever came over to address my concerns or issues. I finally had to take All Weather Windows to small claims court citing "improper installation or defects in the product they supplied". In the mediated agreement I had to pay an independant inspector $200.00 to inspect the windows with their "Head Customer Service Representative" overseeing the inspection. This was the only time in 16 months that onyone from All Weather Windows even stepped foot in my house. The inspectors report clearly stated that the windows were installed without being levelled, shimmed or sealed properly. He specifically said that all windows needed to be "removed and installed properly so as to not ultimately fail over time and to perform properly". Even with this report clearly stating that All Weather Window had done almost nothing correctly when installing the windows, the company's position was that they supplied and installed the windows properly. I am currently moving forward with my claim in civil court as All Weather Windows has renegged on the mediated agreement. They have refused to abide by the agreement and correct the issues they created and resolve the problem. They are a company that does not stand behind their product or installation and are woefully inept with producing and installing said products. Their quarantees mean nothing and the only thing they are concerned about is getting your money and then leaving you high and dry. I would highly suggest you use any other company to provide and install your new windows and stay far far away from this company.
- Approximate cost of services:
- $7,500.00