Please do not use if you value your time, money and sanity!!! Go with an independent small shop instead, who will show more attention to detail and be more concerned about the customer experience! I ordered the replacement of 18 windows in the spring of 2023. In May 2023, the windows were delivered to my house. Once the installers arrived, they quickly noticed that all the windows were measured wrong, and would have to be re-ordered. Not a big deal, right? It happens? If that was the end of it, no big deal. However, that was just the beginning of an ordeal that has still not been resolved.
In June, the re-ordered windows come in, and they are able to replace all but one, because one of the new windows is defective. So they told me they need to reorder it. OK, not ideal, but whatever. Come September, the new window comes, and is installed. Within the first week, we notice a large crack in that window, so we call them and they have to reorder again. October comes, and they bring the new window to install, however, once again, it was measured incorrectly (why they didn't use the correct measurements from the summer, I don't know). So they have to reorder again. November comes around, and again they bring the new window, and once again, the installer notices it's the wrong window measurements. This time they promise they will ensure quality control is done on the next manufacturing process.
Well, here we are in December, and the new window was supposed to be installed today, and once again, I received a call that the window wasn't manufactured correctly. If you've lost count, that is now 6 times the window was supposed to be installed, but wasn't.
I think anyone would agree that I've been extremely patient with them, moreso than others would be in the same situation. But because of that, I've waited over half a year for one window. I'm extremely disappointed not only in their manufacturing process, but moreso their attention to detail, and internal processes. It appears there is no pride in their work, no processes to ensure quality, and a lack of competencies.
- Approximate cost of services:
- $12,000.00
- Company Response
Hi Sumeer, thank you for your feedback. This is definitely not the level of customer service that we strive to provide and we thank you for alerting us to this issue. We are currently working with our management to have the glass manufactured in order to have it replaced before the end of the week. We will take your feedback into account to improve our internal processes, so thank you again for sharing. Best, Fay