Butler's Appliance Service

BEWARE! I wish I had read the negative Homestar reviews for this place before deciding to take our microwave in. I advise you to read them … they accurately convey the terrible customer service, lack of expertise, unethical attitude and waste of money you will more than likely experience in your dealings with this operation. The problem with our microwave was a simple door switch that needed repair, but we were still able to use it and the microwave DID work! When we brought it in, we were told it was a common problem that would only cost us $70 to have repaired. We had to pay them a $25 deposit. Two weeks later, we were told that the power board was now broken and it would cost over $500 for them to replace it. I asked why they had even fiddled with the power board when the problem was with the door switch. The guy acknowledged that the switch was still broken! We brought our newly broken microwave to another repair shop. The man there noticed the door switch had simply been sprayed with WD40. He said the power board wouldn't have broken on its own and that it had been tampered with and/or replaced with one Butler may have had hanging around the shop. In the end, this OTHER repair shop fixed the switch AND the newly broken power board for only $255 in total … less than half the price Butler's had quoted! Btw, Butler's ALSO took a $25 deposit JUST TO LOOK at a TV power cord we wanted a replacement for and to tell us they didn't have a replacement. SO … $50 to have them break our microwave and tell us they don't have a replacement for our power cord. I can imagine they'll reply to this one by citing the many years you've been in business. That just doesn't cut it.