I've brought the same two convection ovens in for repairs a total of seven times now. Each of the last two visits I asked them to contact me before repairing to discuss the costs. They went ahead with the work, charging me for the same repairs. Each time they "adjusted" parts without replacing anything, and each time the problems returned. Had they told me they weren't covering the repair under their warranty, I wouldn't have proceeded with the repairs.
I've now spent more on repairs than the table top convection oven cost to purchase... and it's started grinding again.
Avoid these guys and take your small appliances elsewhere.
- Approximate cost of services:
- $200.00
- Company Response
Art,
We always offer warranty with all repairs! It sounds like your unit broke outside of the warranty period but we are very flexible and easy to get along with here. We just signed on with Homestars and wish we could have helped you back 3 years ago when you posted this. Regards, Craig