Great costumer service before, during, and after moving
I had the experience of moving with Centennial twice. My first experience was great so I chose them for my second move with no questions. There was no damage to my items during the first move, and the pickup and delivery were smooth and convenient.
The second time, the delivery was really quick (about a week from pickup). There was only minor damage to one of my items that was wrapped by their moving crew. After submitting the claim to the claims department and after a couple of back and forth emails to a representative, a manager contacted me and apologized for the issue. They accepted that the damage was unintentionally caused by their crew. The manager assured me that appropriate measures had been taken to minimize the occurrence of such issues in the future. Because I was a returning customer, he accepted to fully compensate for the damage.
Overall, great experience both times. Great customer service before, during, and after the moving.
- Approximate cost of services:
- $2,300.00
- Company Response
Dear Matin, our Team wants to thank you for your amazing review. We understand that to find a good moving team is not an easy task, and not every company you can trust to process your move. For this purpose, Centennial Moving is here to let you make the best choice according to the budget, period and other moving conditions. We hope that you will use our services for your future needs.