Unwrapping at Christmas - Purewood Inc.
I completely identify with Rafael & Ewa’s posts.
I bought a beautiful new home from Glen Rouge Homes.
The Purewood Inc. happen to be in one of the model homes. The dark chocolate with black granite counter top was gorgeous, so we totally jumped in and picked it for our new home.
Rafael, it's been 2.5 years and 6 cupboard doors and 2 valances in the corner where most of the kitchen prep is done are unwrapping.
It was this past Christmas, Dec. 2013 that suddenly they all started to let go.
Ewa, I have also noticed the how the cooking oil has attracted to the doors and you are correct it is impossible to remove. I’ve tried grease cutting dish detergent, Pinesol and now I'm trying to use the micro fibre clothes as I don’t want to harm the vinyl surface.
Peter Cheeseman, the contact person says:
“I have taken a look at your pictures and the light valance and the door the vinyl has shrunk from heat , probably from a kettle or toaster. Heat damage is not covered under warranty however we remake doors at 47 ½ % discount which works out to $23.63 for an 8ft valance and a door 18 x 30 would cost $54.34 EA as an example. Please send sizes of you affected doors and I will cost it out for you.”
Perhaps this is the business. The 5 year warranty is a farce. The product is to deteriorate in 2 years and they wait ready for the customers to come toddling over for the 47.5% deal of the century.
I responded asking Cheeseman if the supplier and builder know these vinyl cupboards should NOT be installed in the kitchen where kettles and toasters are used.
My fear now is when will my bathroom doors unwrap from the bath and shower steam.
What’s to be done?
I’m tempted to go around the neighbourhood and ask if the other home buyers are also experiencing The Great Unwrap.
If anyone has advise, please pass it on to us.
I'm at z97@hotmail.com.
- Approximate cost of services:
- $15,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you Anna for your review. We have changed our policy and are covering heat damage within our 5 year warranty. I have contacted your kitchen supplier to order the remakes for you.
Their are advantages and disadvantages for all products sold. With thermofoil doors you have to watch out for heat exceeding 200 degrees but if you follow a couple of things. Pulling out toasters and kettles beyond cabinets, opening doors and drawers when you self clean your oven as it can produce temperatures of 900 degrees and use your hood fan when cooking on the stove you should have no more problems. The advantages of thermofoil doors is that they are easily cleanable , will retain color (doors will match even after 2 to 3 years if you replace one , are cost effective and durable if your have kids and pets. We do now manufacture painted doors on MDF and wood doors also to complete a wider range of products for the kitchen industry.
Peter Cheeseman , Purewood Inc