Worst Customer service and supply used/ Bad furniture
I had a deeply disappointing experience with Ashley Furniture Canada. My order of a Bed Cadmori and nightstand arrived with significant issues. The bed headboard showed clear signs of previous use, including black marks and scratches. The nightstand's built-in charger was non-functional. When I reported these problems, customer service was unhelpful, refusing to take action and citing an unreasonable 48-hour reporting window. They dismissed the bed's issues as mere "cosmetic changes". The wait time for repairing the nightstand was excessively long at over a month. This level of service is unacceptable for new, paid-for furniture. I strongly advise caution when considering purchases from Ashley Furniture Canada based on my experience.
- Approximate cost of services:
- $1,400.00