Butler Plumbing Heating & Gasfitting Ltd

Asked for augering (we moved into a new home and the toilets were flushing slowly - also the kitchen sink backs up when it drains a bit)- this was never done as the gentleman who came to my home did not deem it necessary (no scoping, no augering). He did scrape out some limescale from the inside of the toilet bowl and explained that when there is buildup, the toilets will flush more slowly. I was told to "keep an eye" on things and phone them in the future if we have a problem. Ultimately I was told that we would want new toilets sometime in the future. Some limescale was removed from the most hesitant flusher and later, after he left, I realized that the water had been running for hours. I followed the sound of running water to the toilet, lifted the top of the tank and couldn't believe it - it was like a fountain in there!. Inside the tank the chain that linked the flush mechanism to the inner plunger had come undone and the plunger had become unseated - the chain had dropped down into the pipe and hooked it's self on something I couldn't see. I managed to fix this issue myself in spite of not having a clue as to what the heck was going on. I phoned the fellow who had come out to the house twice, but of course, his day was done and there was no answer. I then left a message with the company requesting a call in the morning and a discount on the service as my water had been running for so long and I had to fix stuff after the serviceman left! -He phoned in the morning and apologized but took no accountability for what happened. I was told it was a coincidence and that the toilet had flushed fine before he left. I wonder if it would have flushed if the tank had still been full? The fellow who came out was very warm and personable , but truthfully, I feel like my husband should have been home to talk "man-to-man" with him and insist on getting the work that we had originally asked for done.