Butler Plumbing Heating & Gasfitting Ltd

Have worked with Paul and Kevin from Butler for a few projects, renovations, etc. I have always been pleased with the work, especially Kevin's. So when the time came to finish our basement plumbing, Butler was my first and only call.

All the work was done adequately, although I had to have Bryce come back and move a water line that was originally installed in a silly location.

My issue arises with communication and billing. I asked Butler to install a very quiet bathroom fan, which they did. In hindsight, I would have preferred a smaller diameter exhaust pipe instead of the 6 inch monstrosity in the ceiling now. Because of that 6 inch exhaust pipe, we had plenty of frost buildup in the fan housing thsi winter, not to mention the breeze coming in when the wind blows. If I had the opportunity to discuss this with Butler before hand I would have asked for a smaller diameter pipe, even sacrificing performance for that. Oh well, I hope the frost in the fan doesnt cause too many issues long term.

The other issue I had was with billing. I was charged a price I thought was inappropriate for the better exhaust fan and larger ducting. This would have been fine if I was given a credit for the fan and ductwork included in the original quote. When I brought that to Butler's attention, I was credited a small amount and then they proceeded to add a "Pick up" charge to the bill. In essence recovering any discount they gave me with pick up charge. The other issue was an hour charge for about 20 minutes of work. Butler did address that to my satisfaction when I brought it to their attention.

Overall, their work is fine, but the billing issues are more than a bit frustrating. I have a couple other things I would have liked to have Bryce look into, but was afraid to do so because of the billing concerns. I'm sad to say that sometimes the larger a company becomes, the value of the relationship it has with its customers becomes less and less important. This is the case with Butler.