Butler Plumbing Heating & Gasfitting Ltd

I live in a 1928 house and I had a leak in a lead pipe so old and massive that they said they'd have to tear out my kitchen to replace it. Seeing the horror on my face, the the plumber said, "We've got a guy who's been around a long time and he's seen these pipes. Let me get him on the phone." He conferred with two or three colleagues, got advice on a little-known way to patch those old pipes, and explained the pros and cons to me in a very clear and honest way. I agreed to go forward and he went out and bought the materials he needed, then left the package and the name of his supplier with me, explaining that, this way, I could do minor follow-up repair if needed without having to call in a plumber. The patch has been holding since last summer, I didn't have to rip out my kitchen, and I loved how willing he was to talk with his colleagues to get a good solution... not to mention his willingness to teach me the process and show me what product he was using. I can't help thinking that a lot of plumbers would have gone after the money and told me there was no alternative to ripping out my kitchen cupboards, ceiling and walls. I'm very grateful.