Always Plumbing & Heating Ltd

Heating & Air Conditioning
Edmonton AB T5S 2R9
Write a Review
Write a Review

Recommended Professionals

89%(11 reviews)
99%(34 reviews)
99%(43 reviews)
89%(11 reviews)
99%(34 reviews)
99%(43 reviews)
HomeStars
Heating & Air Conditioning
Always Plumbing & Heating Ltd
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

85%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Always Plumbing & Heating Ltd

Average customer rating:
8.6 10 (140 reviews)

Sort by

Joyce Salonen in Edmonton
Joyce Salonen in Edmonton
4 reviews Edmonton, AB
10/10

Excellent service

No hot water from water heater, phoned and luckily received an appointment same day. Jason, service technician fixed the problem in a timely manner. He was personable and competent. Also advised me of warranty on the heater which I appreciate. Thank you for a good experience.

Approximate cost of services:
$175.00
Was this review helpful?
Robin T
Robin T
1 review Edmonton, AB
0/10

destructive disconnect

I cannot emphasize enough how poor my experience has been with Always. We had a massive renovation where the main beam had to be replaced and we needed the gas and water lines disconnected from the water heater and furnace for two weeks, then reconnected.

Always quoted $2100 for the entire job and 7 hours work with the caveat there might be extra work. Understandable. They sent Joseph on May 31st to the do the disconnect. He aggressively cut back the water lines and then reconnect the exterior water after realizing he had disconnected it. After turning on the natural gas, he failed to notice the meter was leaking.No idea if his work affected this, but it wasn't leaking before he turned the gas off and cut the lines in the house. I made an emergency call to Epcor to repair the issue. I then contacted a different plumber to quote on putting it back together. They quoted lower than Always by a significant amount, and I canceled the remaining work with Always via email on June 19th.

The new plumber took 7! hours repairing the work Joseph did and it was still less $ than Always. I also had another emergency gas line call, as when Joseph disconnected, he left a gas line in the wall with a loose joint that was not leaking before the disconnect and it had to be repaired.

I then spoke to a supervisor at Always by phone and explained the situation. He was understanding and I expected to get an invoice for the 3 hours work Joseph had done.

Instead, in Aug, I got an invoice for $2100. I contacted Matthew and once again, explained the situation. The manager Lindsey got involved, and advised the invoice would be updated. I then got an invoice for $900 for 3 hours work. I have asked Lindsey to give me an hourly rate breakdown as to how this is $900 and have not heard back.

I cannot advise enough, stay away from Always.

Approximate cost of services:
$2,100.00
Was this review helpful?
Linda in Toronto
Linda in Toronto
0 reviews Edmonton, AB
10/10

Personable, Professional & Exceeded Expectations

Luke is very personable and took the time to explain everything. He brought a team of 2 with him and was able to complete our furnace replacement and AC replacement in a single day instead of the 2 days quoted. Everything looks great, they cleaned up well, and I'm very pleased. Always is always our first call.

Approximate cost of services:
$13,000.00
Was this review helpful?
Simone Learned in Edmonton
Simone Learned in Edmonton
1 review Edmonton, AB
1/10

Kitchen Reno_Sink Plumbing

As part of our kitchen renovation, Always Plumbing disconnected our sink faucet and plumbing. Because the technician did not leave our old faucet, it needed to be replaced -- an unexpected expense. During the reconnection, another technician indicated the new faucet would not fit, only to find out myself, after much time wasting at a local hardware store, that the faucet did indeed fit. The technician left without leaving the sink drains. Much more time was wasted with multiple trips to different hardware stores to find the appropriate drain for each sink.

Approximate cost of services:
$1,200.00
Was this review helpful?
Christina Gier from Edmonton
Christina Gier from Edmonton
3 reviews Edmonton, AB
10/10

Plumbing

Checked the working order of the back flow valve in basement. Courteous, proficient and helpful.

Approximate cost of services:
$196.00
Was this review helpful?
Private User
Private User
Private User reviews Edmonton, AB
10/10

Tyler is great.

Had a full bathroom roughed in and finished over three different visits. Although their office process could use a lot of help, Tyler has a technician was exceptional. He even made great friends with our dog.

Approximate cost of services:
$3,500.00
Was this review helpful?
Vicky121
Vicky121
1 review Edmonton, AB
10/10

Efficient, friendly, professional

Brandon came to our home today to provide a quote. He was friendly, efficient and professional. He definitely knew what he was talking about and was able to answer all my questions

Approximate cost of services:
$5,000.00
Was this review helpful?
Private User
Private User
Private User reviews Edmonton, AB
10/10

furnace assessment

Just before the technician's arrival, I was feeling anxious about what he would tell me, as my furnace stopped working in the middle of the night and I had not had it serviced for several years. However, Steve put me at ease as he checked out the furnace and mentioned the various things that could possibly be wrong. He got the furnace working ultimately though he told me that it was showing wear and tear and discussed options going forward. I was thoroughly impressed with his knowledge and now, I must say, I have much confidence in this company

Approximate cost of services:
$260.00
Was this review helpful?
Teresa in Saint Albert
Teresa in Saint Albert
4 reviews St. Albert, AB
8/10

boiler out at midnight

Prince came at midnight and got our boiler restarted; it was a loose wire that apparently had been knocked off from work we had done earlier in the day. I had to phone several times before I talked to anyone, despite Always advertising they are available 24 hours. I was a little disappointed with that, but Prince did a great job even tho he was not familiar with boilers. There was no charge for the service.

Approximate cost of services:
$10.00
Was this review helpful?
Lorraine
Lorraine
0 reviews Edmonton, AB
10/10

Replacement of kitchen faucet

We purchased faucet ahead for 454. and a plumber came to install. Very efficient and explained problem we had with old faucet before installing new. Happy with the work completed.

Approximate cost of services:
$340.00
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Always Plumbing & Heating Ltd

WE Want To Be YOUR Plumber! ! ! Always Plumbing & Heating Ltd. will ensure you are a happy and satisfied customer. We don’t want to just come in and fix your immediate plumbing and heating needs. . . we want to be your plumber for life. We want to ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Heating & Air Conditioning pros in Edmonton?