In March 23, 2014 we ordered new carpets to be installed in 2 bedrooms, living room, dinning room and family room. After the install which there was many delays, we are left with a large noticeable seam between the living room and dinning room. We complained to Nasser, Project Manager who tried several things to see if we could hide the large seam and nothing helped, finally we talked with the owner on several times and got nothing but delays, these carpets were in by July, 2014 as we had them done for our wedding day July 19 1014 and have continued to call and getting told they will contact us, delay after delay, excuses after excuses, finally the owner Nima on July 30, 2015, one year later came to our house and we all agreed he would replace the living room and dinning room carpets and he would bring us up some samples to choice from after the long weekend, again nothing happened, I called his cell on August 28, 2015 Nema said he was in middle of moving, mumbled he forgot, give him 3-4 days and he would drop off some samples. Sept 21, 2015 at 11:40 I left a message on his cell that it has been 4 weeks and still waiting for rug samples, mean while I called his store only to be put on hold each time I called, they have call display so just answered the phone "Canadian Carpet please hold" this was 4 times today, I called Nasser's, project manager's cell and he said he doesn't work for them anymore but would tell Nima about my call. Its 4:30pm Monday Sept 21, 2015 and still no reply from owner.
Left 2 messages on his cell phone also. Sept 25, 2015 now and still not heard from anyone.
- Approximate cost of services:
- $5,000.00