Rob's Albertan Service Experts

Heating & Air Conditioning
Edmonton AB T5A 0P7
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Heating & Air Conditioning
Rob's Albertan Service Experts
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Reviews for Rob's Albertan Service Experts

Average customer rating:
8.3 10 (76 reviews)

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Angie from Edmonton
Angie from Edmonton
3 reviews Sherwood Park, AB
0/10

Furnace Repair

Look out! Called Robs Albertan today to have a tech come look at my furnace which was not heating. Not my first choice as I have had work done in the past and since been pestered by their call centre and junk mail, but no one else was available. Tech came, was in furnace room for at least 45 minutes, comes out to tell me the flame sensor has failed, which in turn has damaged the gas valve and will likely have damaged the control panel as well, though that wouldn't show up for a few months. Cost? About $800 to fix the two parts that were "broken" today and if the control panel goes in a few months and supposedly this is likely, that'll be another $900. So the tech says, since you're halfway to the cost of a new furnace, why don't you talk to a comfort advisor about replacing your furnace? Yikes! I talked to some friends who thankfully have more knowledge about furnaces than I and each one said that sounds like bs, take the flame sensor out and clean it and see if that fixes your problem. So what do you know, husband removes flame sensor, it's clean as a whistle, reinstalls it, start furnace and it's working great! Huh. Yep, I do feel like I narrowly missed being tricked out of at least $800 or as much as the cost of a new furnace.

Approximate cost of services:
$130.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Angie, we understand that unexpected expenses, such as most HVAC repairs, can be extremely frustrating. However, we firmly believe our prices are competitive, demonstrate value, especially when taking into account the dependable, timely and expert workmanship we provide. We do want to understand more about your concerns, so please contact our Customer Relations Specialist by email at customercare@ServiceExperts.com and allow us the opportunity to understand fully the issue to help resolve your concerns.

Mark from Edmonton
Mark from Edmonton
1 review Edmonton, AB
10/10

Air Conditioning

Excellent and very Professional. Ted was our account manager and from that first consultation I knew it was a 1st class operation.
The people installing were true professionals as well. After work was completed, everything was cleaned up nice. Ted was excellent walking us through the steps and follow up. I highly recommend this company.

Approximate cost of services:
$5,600.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for taking the time to write this review, Mark. We are happy to hear of your satisfaction with Service Experts and appreciate your business!

Candace  from Edmonton
Candace from Edmonton
1 review Edmonton, AB
10/10

new furnace/humidifier

Very pleased with Ally, our sales consultant. Polite, informative, and not pushy while showing us our options. Our installer Jason, and helper (didn't get his name ) were friendly, very hard workers, and didn't make a mess. Did a great job, making it a little easier parting with our hard earned money. Sent them home with homemade brownies, as they worked all day non-stop. Ally returned a few oweeks later to check up, just as he said he would. So far, we are extremely happy with end result, and so we will get them to do the yearly check-up.

Approximate cost of services:
$6,600.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
0 of 1 people found this review helpful.
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Company Response

Candace, thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!

Felipe Aquino from Edmonton
Felipe Aquino from Edmonton
1 review Edmonton, AB
10/10

Heating (New Furnace Installation)

Dave surveyed the home and explained everything which is best. Furnace installed as promised and the service is great, the Technicians were punctual to come on time, spread floor coverings to protect the floor, both did a great job and made a thorough clean-up after. After a couple of weeks the salesperson came back to re-assess the work and handed the copy of the permit application for the city inspector to inspect.

Approximate cost of services:
$8,200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for taking the time to share your review. It is great to know you are pleased with the work we did. We appreciate your business!

Chuck S
Chuck S
2 reviews Edmonton, AB
9/10

Furnace install

Ted, our sales rep, was thorough and provided us with several options with no pressure. The install went well with just a few snags but in the end it all got fixed. The furnace works beautifully. We would recommend them for your furnace needs.

Approximate cost of services:
$6,500.00
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Company Response

Charles, thank you for taking the time to share your review. We appreciate your business!

John
John
2 reviews Sherwood Park, AB
2/10

Tankless Water Heater

Installation of a Navien water heating system was rushed as the team showed up late and had to leave early. There was a gas leak from one of the new gas fittings and when we called in the evening to complain of the gas smell it was not dealt with immediately as it should have been.Two days later. We were sold this item without proper assessment of our system which has low-flow faucets. Two weeks later, still waiting for resolving the problem.

Approximate cost of services:
$4,200.00
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Company Response

John, thank you for your feedback.Your experience is troubling so I am escalating this directly to our General Manager, who would like to talk directly with you. In order to promptly address your concerns, please provide your contact information to our Customer Relations Specialist by email at customercare@ServiceExperts.com or by phone at 855-301-2206. Customer service is extremely important to us and we are committed to 100% satisfaction.

Dale Maron from Edmonton
Dale Maron from Edmonton
1 review Edmonton, AB
10/10

Complete home mechanical

I contracted Robs Albertan to replace and upgrade my entire home mechanical system - First to remove existing furnace and install a new furnace and add an AC unit. Then to replace water system to a demand water system with a water softener. And lastly to add a garage unit heater. There were many issues that the installers needed to address and they did their work in a most professional manner. Our sales person Ally was great in his information and help in all the upgrades we were undertaking. Even once the work was completed we did have a minor issue which their techs fixed in very short order. I would recommend Robs to anyone looking to have home mechanical work done!

Approximate cost of services:
$21,000.00
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Company Response

Dale, thank you for taking the time to write this outstanding review. It's great to know how happy your are with the work we provided. Please let us know if there is anything else we can do. We sincerely appreciate your post.

Trudy  from Edmonton
Trudy from Edmonton
1 review Edmonton, AB
10/10

Furnace replacement and air conditioner

Dealing with everyone at Rob's Albertan was a wonderful experience! The sales consultant Ally was so thorough with his explanation of the different levels of furnace and air conditioning options he made it very easy to choose, with no pressure. They were able to send a crew in a matter of days to replace our 30 year old furnace which was on its last leg... The crew led by Jason was tremendous, this man is such a hard worker! The new furnace was in and warming up my house within hours. Jason is punctual, and very courteous. They did a clean up job in the area like no other company I have dealt with before. I am completely satisfied with Rob's Albertan I will recommend them to others. Thank you Ally and Jason.

Approximate cost of services:
$9,000.00
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Company Response

Trudy, thank you for taking the time to write this outstanding review. It's great to know how happy your are with the work we provided. Please let us know if there is anything else we can do. We sincerely appreciate your post.

Cindy from Edmonton
Cindy from Edmonton
1 review Edmonton, AB
10/10

Furnace & Humidifier Installation

Our salesman Ted was very knowledgeable and knows the ins and outs of furnace installation. The city permit was handled by the company which made it convenient. Jason and his helper (installers) were on time and very tidy. They showed me how to change the filter and operate the new thermostat. Ted came back after the city inspectors passed the job to make sure that I was satisfied with the service and to see if I had any concerns. Good company to deal with.

Approximate cost of services:
$6,000.00
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Company Response

Thank you for taking the time to write this outstanding review. It's great to know how happy your are with the work we provided. Please let us know if there is anything else we can do. We sincerely appreciate your post.

Darry Anderson from Ardrossan
Darry Anderson from Ardrossan
1 review Ardrossan, AB
10/10

Furnace Install

Dave Bruinsma was very knowlegable and easy to talk to. The installation of the new furnace and hot water heater was flawless thanks to Jason and Devon. It is great to see there are still people who are proud of their work!

Approximate cost of services:
$7,000.00
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Company Response

Thank you for taking the time to share your review. We appreciate your business!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Rob's Albertan Service Experts

No one takes care of Edmonton's HVAC repair needs like Service Experts Heating & Air Conditioning. We offer NATE-certified heating and cooling technicians to service ALL makes and models of HVAC equipment, such as Lennox, Rheem, Trane, Carrier and York to name just a few.

Our trained HVAC specialists are available to service all of your HVAC installation and maintenance needs and we offer HVAC service plans to make sure your heating and cooling equipment perform well, all year long. Service Experts Heating & Air Conditioning is not just your Edmonton air conditioning and furnace repair solution. We also specialize in other home services such as duct cleaning.

The Heating, Air Conditioning & Air Quality Leaders

As the HVAC industry leader we can do what no one else can - deliver a complete range of heating, air conditioning and air quality products and HVAC maintenance services to assure your home comfort.

We're also an official ENERGY STAR® Retail Partner, proudly providing the highest level of comfort and utility savings via our selection ENERGY STAR qualified central heating and air conditioning systems.

So whether you need furnace repair service, furnace maintenance or a new, high-efficiency heating system, call us today. You'll be glad you did. We guarantee it 100%, in writing.

*Accent Heating Service Experts is now Service Experts Heating & Air Conditioning

CATEGORIES
Heating & Air Conditioning, Solar Panels, and Solar Water Heating
WEBSITE
https://www.robsalbertan.ca
YEAR ESTABLISHED
1983
NUMBER OF EMPLOYEES
42
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.