Rob's Albertan Service Experts

The Service Technician (Adam) arrived on time and was very professional. He explained what he was going to do to the furnace and asked if I had any questions. He serviced the furnace and explained future warranty and service fees. I was very happy with the work and professional conduct. We have used this company many times for different things and we have always been happy with the service and the cost.

I would not use them again. They always did the least amount possible. They never told me the new Heating Exchanger was going to be 125% bigger than my old one and that it had a 5th outlet. So when they installed it, they hung it 10 inches from the wall so I couldn't open it to clean the exchange filters. I phoned the City and found out they never got a permit. After they were finished the City failed the inspection as they installed two of the ducts backwards. Plus they used sloppy technique to hand the flexible ducts instead of putting in metal ducts that would look more professional and could be installed closer to the wall. The installation now blocks my light bulb in that furnace room. I now have to take apart my humidifier to open the HVA to clean the filters. When I asked them twice to return a third time to put in metal ducting they never returned my call.

I probably should have done this sooner as we have never had an issue with Robs Albertan and always had good reliable service. I find the staff all extremely helpful and professional (from calling in right to the ones performing the work). They arrive when they say and get the job done right. They keep the work area clean. They explain things and answer questions.

We have had furnace installs/service, hot water tanks installed and plumbing work

Today we had a plumbing work done and Melanie (and Al) did an awesome job finding the leak with out destroying the walls and got it repaired in a quick and efficient manner. Both were really friendly and answered any questions while resolving the issues.

For plumbing or HVAC this is a great company to use.

Excellent Company! We cannot say enough great things about the staff that worked with us. From our first meeting with Ally Cunningham, our conversations with Melanie at the office, the workers Jason and the crew and with Jeremy. All did an outstanding job and all were very professional. Thanks everyone for all your hardwork and answering all our questions.

Some initial issues with bypassing the garden hose, as you don't need to soften that. Recommend keeping lines short as possible on HWT, currently my setup had lines from original HWT location, will move in the future as the time for HW to reach tap is longer. Space saving is bonus. Some leaks on install but all rectified in a prompt manner. Overall happy with everything, service is top notch.

Very pleased with the service man Adam. Very nice and friendly. Very energetic about doing his work and very on top of getting it done correctly. We have been very pleased with Rob's Albertan interest and service for customers.

The long weekend was longer than usual with all the rain and a sump pump that quit working. The weekend could not end fast enough and we called Rob's Albertan first thing in the morning and they dispatched a service technician with the sump pump with in the hour and the whole job was complete before 10am. The technician was professional and informative about the new sump pump.
We have used Rob's Albertan many times over the last few years and have always been amazed at the quality of service. I would recommend this company to all our friends and family because they are truly a company with heart.

Update: March 9, 2016
I have updated my rating from a 4 to an 8 after being contacted by the General Manager of Rob's Albertan to address my concerns. His call served to:
1. Apologize for the oversights / mistakes / miscommunication.
2. Correct the annual maintenance service call price which had been erroneously quoted to me. The price is only marginally more costly than the price from the company to which I intended to switch.
3. Demonstrate goodwill and accept responsibility by offering reasonable compensation which I was pleased to accept.

In fairness to others who will use HomeStars reviews, I cannot change my rating to a 10 because, we should not have had to go through this process. I sincerely appreciate the GM's effort to mitigate our dissatisfaction.

Original review February 19, 2016
We had 2 new furnaces installed in November 2014 at which time we were pleased with the installers. However, we had the understanding that they had connected the existing humidifier to the new system. Last winter, and then again this winter our home seemed very dry and I experienced extreme sinus pain. We were literally bruising ourselves because of scratching our dry skin during sleep. We called Rob's to service the humidifier. The technician said that it wasn't operating and that we needed a new one. $116 to be informed of that. Then $600 to have the new humidifier installed. The technician said that it would take a couple weeks for the humidity to reach a comfortable level. It was at 16% and should have been at 35%. We waited, kept checking the humidity, and saw no rise. Excruciating sinus pain and itching continued. We were operating out jet tub just to add humidity to our bedroom as a temporary measure to augment the humidifier. Husband goes to the mechanical room to determine if he can see any problem. THE TECHNICIAN HAD NOT OPENED THE WATER VALVE!!!! Here we were trying to be patient and not complain as the technician had said because of the drywall and hardwood floors it could take awhile to get the humidity up! Then in January we get call reminding us that we are overdue for our annual maintenance which was included in the purchase price of the furnaces. When the technician arrives, we tell him about the humidity problem and that his predecessor had not turned on the water valve. No apology, no Gee, I'm sorry that you have been having so much pain and discomfort unnecessarily because of our screw up! But he looks at the humidifier and asks when it was installed. We tell him that it was only 2 months ago and that literally it has been operating for only a few days since the water was turned on. He can't believe it because the humidifier pad is so gunked up with crud. He says that pad has to have seen at least 18 months of use. Did we get the new humidifier that we paid for or did we get one that had been previously used???? We waited for a few more days, constantly checking the humidity and seeing no improvement. I went to the mechanical room to check the humidifier and noticed that the technician, Adam L., had left the humidifier set to summer instead of winter!!! I called Rob's and asked to speak to a service manager and was told that he was on the phone, so I agreed to be placed on hold. After about 3 minutes, I called back and was told that he was not in the building. I left my name and number for a call back. I have not yet spoken to a service manager. Its been more than 3 weeks! The humidity is currently at 26%. Certainly not the 35% that it should be by now but at least the sinus pain is gone as is the itchy skin. But our blood is still boiling that we had to endure it at all because of the technicians not taking adequate care in their duties.
I am also checking into whether it is legal for Rob's to force us to pay their high rates of annual service in order to have the parts warrantied on the new furnaces. Having to pay $600 per year to for maintenance over the life of the furnaces is RIDICULOUS! It means that either you pay and additional $12,000 (over 20 years) for furnaces that already cost $13,286 or you don't but end up being held hostage for service and parts charges. The customer loses either way.

We had a very positive experience with service experts, will defiantly be using them in the future and recommending them to family and friends. Allan our technician was very knowledgeable, helpful and friendly. He showed up with all the parts to fix our furnace right away and made some great recommendations. Thank you for such great service!