My husband and I were looking for smaller scale furnishings to decorate our 1000 square foot condo and were quite taken with the modern and efficient designs on display at Blueprint home. We purchased a storage bed (with hydraulic lift system), night stands, bedding (inexpensive and beautiful!), a love seat, a Noguchi table knock-off, leather occasional chairs, and more... The sales service was always attentive and quite personalized. The after sales service was more challenging. Getting updates on our orders was an ordeal. When we complained about some bumps on our leather chairs, someone eventually came to inspect them, but we never had any follow up. Honestly, we were willing to just give up and live with them rather than navigate the phone menu for the 100000th time. That said, despite the less than stellar after the fact service, the prices were quite reasonable for products of that quality so I would go back in the future. I just hope their after sales service improves. (And that they get a decent website! It would be great to browse from home as it's now further away).
- Approximate cost of services:
- $12,500.00
- What could this company do to improve their services?
- create a website including their inventory & product availability; improve after sales service and follow up!
- Any advice to offer fellow homeowners facing a similar project?
- Go and check out their basement clear out section! We found a love seat on clearance - as is - basically in perfect condition. The price was right!