When shopping for a router I called several places to get the best price I could. Computer Trends had the same prices as futureshop, so I went with them.
I got my router and brought it home and couldn't figure out how to install it. I called the manufacturer and they were worse than useless. i called my internet provider and they were useless, too. so i called the store. they were simply amazing. after spending an hour on the phone with me trying to coach me through the installation they suggested i bring both the router and my computer (not bought from them) in. I did and they helped me right away. They not only set up the router, they fixed a few bugs in my computer for free. Then they carried the computer out to the car for me.
Their support went above and beyond what i could have hoped for, and I intend to buy from them again in the future.
- Approximate cost of services:
- $40.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?