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Chantico Fireplace Gallery

Fireplaces
Collingwood ON M5A 1A1
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HomeStars
Fireplaces
Chantico Fireplace Gallery
Star Score
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74%

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How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Chantico Fireplace Gallery

Average customer rating:
7.6 10 (5 reviews)

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BWood
BWood
1 review , ON
8/10

Response to malfunctioning fireplace

After struggling for over 5 years with a new fireplace from Chantico Fireplace, owner Rory responded to our dissatisfaction this season. He apparently hadnt received our requests previously. Rory replaced multiple parts and new plaster work that had been damaged as a result of the misfiring starter. Rory covered the cost of the parts his team replaced as well as the service call. The professional response and commitment to assist if future repairs are required has been very much appreciated.

Approximate cost of services:
$10,000.00
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Private User
Private User
Private User reviews Collingwood, ON
10/10

7 Sierra Trail Collingwood

Converting a wood burning fireplace to gas, including adding a chimney liner.
From the sales person Samantha to the installer we have been totally satisfied.
A minor problem arose after a few months & it was quickly rectified.
The efficiency of this company & its staff is beyond what I have come to expect in any construction project.
I will go out of my way to praise all aspects of my dealings with them.

Approximate cost of services:
$8,000.00
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r. peters in Scarborough
r. peters in Scarborough
4 reviews Toronto, ON
10/10

wood fireplace converted to propane

We had our wood fireplace replaced with a propane fireplace by Chantico over a year ago. They did a fabulous job, showing great attention to detail. Someone was to come and and run through the operation of the unit and answer any questions so we got the most out of our investment. Then covid hit and things were put on hold. We were able to operate the fireplace fine. In the fall of 2020 when things had calmed down a bit Stan came out to follow up. He made some adjustments to the flame and we love our fireplace even more. I would highly recommend Chantico. Their staff was friendly, knowledgable and always gave us the time needed to answer any questions.

Approximate cost of services:
$900,000.00
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LS in North York
LS in North York
4 reviews The Blue Mountains, ON
10/10

Installation of new gas fireplace

These guys did a great job installing a gorgeous fireplace in a timely manner. Good attention to detail and prompt responses to queries and requests. I have recommended them to others and will continue to do so.

Approximate cost of services:
$5,000.00
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Philip Tarlo from Collingwood
Philip Tarlo from Collingwood
1 review Collingwood, ON

First Review

0/10

fire place service

Tried to get them to service 3 Heat N Glo fire places, 2 months later no service i talked to heat n glow to complain. Chantico y called me and asked for $600 up front to come out, I refused and phoned another dealer to service the fire places, the next day they came out for $100 per fire place.
Not bad service, no service at all, do not use would be my recommendation

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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