Sears Canada - Furniture & Appliances Store

The product is great, however getting it delivered was a nightmare. It took over a month to get the Whirlpool washer and dryer to be delivered to my Toronto apartment. Their service number 1-866-845-3976 routes you to the Philippines where they know nothing about the delivery times and they cannot access the delivery trucks. Several times I waited between the hours of 12-6pm and no one came or called. I had requested a call at least 30 minutes before and they forgot. I was unable to get to my apartment (only 5 minutes from my work) when they decided to come. Once they tried delivering on a Saturday when I specifically told them I would be out of town. When the washer and dryer were finally delivered, I let them in and then had to return to work. When I returned my doorman told me they would not install the units because they said I needed a venting kit and proper hoses. These items were in the Dryer! No one phoned to tell me this. I ended up getting my own plumber to do this. In all fairness my sales guy tried to help me through all this but he was as frustrated as I was ! I did get a credit for delivery and installation but I was so inconvenienced without a washer and dryer for over a month! I will never buy another product from Sears that requires delivery.

we purchased our washer and dryer from Sears. We were very happy with their selection and the staff who were very knowledable. We even went to Future Shop and with their quote, Sears matched the price for us and gave us extra discounts. The only issue i had with them was the order of the pipes. The pipes didn't arrive fast enough and my installation was almost cancelled. I would have had to pay out of pocket for another installation date.