Bad installation, no support, no accountability
A picture is worth a 1000 words, enjoy a link to a rar with 10 photos. Please UCC, try to deny evidencen some more:
https://drive.google.com/open?id=0BxjSd5Y9QK2iOVVRU1BmUUdfUGM
Paid November 1st, 2016. Installed December 19th, 2016.
Quartz countertop was stained (44" long stains), had 2 deep chips and 10+ scratches. During installation the installers had issues installing on a level countertop, they un-leveled one side of the countertop by 1/2" and installed the counter with the end of the counter having all weight sitting on a 1/2" tall piece of wood the width of a dime.
Had professionals come to check it, they confirmed the counter will snap if weight is placed on it.
Contacted UCC with photos, they denied being able to see any issue. I cc'd Caeserstone and UCC immediately sent 2 people out to investigate.
Two workers spent 1.5 hours scrubbing the countertop and could not remove the stain. They acknowledged the deep chips and filled the chips...damage is still visible but the surface is smooth and the damage won't spread. They acknowledged the J-Seams were not fully sealed, and they filled the gaps, they took note of the scratches and then investigated the unlevel countertop.
They confirmed the counter was level but the countertop was not level as it had been improperly installed. They were very confused and said they would have their manager contact us by Monday.
Wedensday the UCC Manager contacted us and we set an appointment for them to come replace the counter which was done completely wrong.
Today UCC did not show up, instead, they sent Caeserstone to clean the countertop. The agent identified the staining was due to the installers using dirty clothes with sealant or chemicals on them that stained the top of the counter, he was able to remove the stains effectively using the correct chemicals, not vim. They have no knowledge of UCC saying they would replace the countertop. Caeserstone has been great and very supportive.
UCC? They just keep trying to pass the buck. So sad.
- Approximate cost of services:
- $3,600.00