Poolarama

4 years ago we spent $5-6k on a new Hayward pump, Super vs, a new filter, and a new heater.
The Pump quit this past September and Poolerama was quick to refer us to Hayward.
Talked to Hayward and they suggested we buy a new pump.
The pump was $1200 and they want us to buy a new one... after four seasons.
We thought we were buying the best and through a reputable dealer.
Both have left us feeling ripped off and without support

I had an in-ground pool installed in August 2018. There were some hiccups, however I wouldn’t realistically expect a project this size to go seamlessly. The issue I have had is with respect to communication. This is a deal breaker for me. When I spend 40K I want to know what’s going on. I want to be kept informed of dates. I want issues I note acknowledged and I want to know what is going to be done to address them. I also expect adequate information so I’m not left guessing or searching the internet to find out how to operate the system. On several occasions I felt dismissed and spoken to condescendingly by the staff member I was dealing with. While I was willing to brush it off the first few times I started to grow tired of it. I did stumble upon a different employee named Adam during the process and I have been quite pleased with his responsiveness, however the damage has already been done.