Last November, I needed a portion of my roof replaced, so I got quotes from three companies, including, Let it Rain.
Company 1 quoted $1700 (before tax); Company 2 quoted $1500 (before tax); and Let it Rain quoted the following:
SubTotal: $2900; HST: $377; Total: $2277;
I had assumed that because the other quotes were below $1900, that the total must be correct, that they were giving me a $1k discount.
Even still $1900 (before tax) was above the other quotes, and so I called the other two - but both said they were too busy to do it in the given time frame; However, let it rain said they could do it within 2 weeks.
I called their office to ask them to proceed, and they charged me a 20% deposit of $455.4 confirming a total of $2277.
A couple of days after the work was completed, they called me to say that they had made a mistake on the quote and that I owed them $2847.6.
When I pointed out the total on the contract, they said I should have known it was a mistake and tried to bully me into paying the extra amount, even a few days later threatening to put a lien on my house if I didn't pay the extra amount within a week.
It became a stressful, and rather than taking them to court, I decided to close it by paying the $2847.6, but the experience was extremely unpleasant.
Update - May 2017
It concerns me that they don't care that they even made the mistake. Never once did they apologize for their "mistake" and all the trouble it caused. Clearly, blame customers is their attitude.
- Approximate cost of services:
- $2,900.00
- Company Response
The price on our proposal was very clear at 2900.00 plus hst which equals $ 3277.00
Our sales rep made a mistake with the total price and wrote $ 2277.00 instead of $ 3277.00. Customer was always aware of the price of the 2900.00 plus hst and simply tried to take advantage of an adding error , unfortunate that they make look bad and give a bad rating for a simple honest mistake.