Just a fyi...
If I'm taking the time to write a review, it's either I was extremely happy or tremendously disappointed. In this case, it is a very positive review.
Years ago, when I needed a new roof, I called a few companies for estimates; money was tight at the time but I had to face the fact that my house needed a new roof. Let it Rain sent a guy to my house to do an estimation. The estimator person was very knowledgeable and was able to answer all my questions; he took the time to explain why I needed a certain shingle instead of another one. He actually had some samples and gave me clear explanations.
I was a bit surprised when I got the estimate; although it was not the most expensive one, the price was a bit higher than I expected. Although the sales person has earned my respect, I still had some concerns; I wanted to know why I should go with Let it Rain instead of a cheaper company. So I decided to call the owner directly and spoke to Bruno. I wanted to make sure the sales guy did not make a mistake and charged me for things I didn’t need.
Bruno was very honest with me; he said that not only I would have a roof done by professionals, Let it Rain will be there when I need them. Yes, you pay more at first, but in the long run, you can count on us!
At the time I was unsure; however, I felt the honesty in his voice; he finally convinced me. Bruno was very friendly and exuded confidence. I had Let it Rain do my roof.
The process was easy; calling the office was so refreshing. The staff was very polite and made me feel significant. The whole experience went very smooth. I never had a problem after that; they did a fantastic job… neighbors were even commenting on how nice my roof was; it really improved the look of my house. Never had a leak after that. They did a wonderful job!
A little while ago, I had an issue with my chimney and needed a repair on my roof. It has been so long that I thought I would not find that special roofing company again. I looked to my paperwork and found the estimate. Let it Rain had moved yes, but when I called, I couldn’t believe Bruno was still there. I spoke to him and he told me not to worry; he would send one of his guys promptly. The repair man was here in no time, I was so impressed. It was such an easy process that the stress of the situation disappeared; I barely had to explain what the problem was; they knew right away.
All that to say that, after all this time, Let it Rain is still here!
PS… Of all the other estimates I had (I kept the paperwork), none of the companies exists today… that means something.
Thank you Let it Rain for your fantastic service! I'm giving you a verbal award of excellence!
- Approximate cost of services:
- $0.00