We paid Omega in full to design, create, manufacture and install our exterior wrought iron railings. Omega promised to provide galvanized high quality iron that would never rust. Instead they supplied a mix of wrought and cast iron that was not galvanized. Our railings began to rust only 3 months after his installation. We called Omega at least 20 times and despite promises to repair and replace the damage, they never showed up or made good on any of their promises.
Our railings are completely rusted through and we need to replace them. They have caused damage to our stairs which need to be repaired, adding extra cost to the situation.
Omega did not honor the contract or stand behind their work. I would never Omega again or recommend them to anyone.
- Approximate cost of services:
- $7,000.00
- Company Response
Hi Robert Braudy,
It is unfortunate to hear of your experience, and considering this happened 7 years ago we are surprised to read this and just find out about it now. It is for this reason exactly that we always highly suggest and recommend that our clients have their outdoor railings galvanized to avoid rusting(but cannot say "never rust"). We make it very clear that if you choose not to do so the railings will likely rust as is a natural occurrence of iron exposed to various weather conditions. After more than forty years in the industry we certainly know our business and our products very well. We are currently working on an exterior railings project for Holmes Approved Homes and these railings were galvanized as they should be. Also, we came by your property and noticed that someone did some alterations to the railings where the stairs meet and believe this is most likely what caused the damage to your stairs. We are truly sorry you didn’t have a great experience and always strive to make our clients happy; it is unfortunate you did not contact us directly so we could have tried to fix the problem you experienced regardless of who was at fault here.