I had a rather difficult roof re-shingled Aug/04. Jan/05 we had a thaw and my kitchen was leaking like crazy! I called the contractor and was told nothing could be done till spring. Spring/05, after several calls through the spring and into the summer, it was supposed to be repaired. Yet every rainfall, my kitchen cupboards were leaking and I had buckets positioned throughout the kitchen. Matters got worse and further calls got me no where. I heard one excuse after the other! Winter/06 I was drowning in my sorrows and finally got in touch with my insurance, but I had to hire another roofer to fix the problem first. I am still finding deficiencies today and it is the winter of 2009. I WOULD NOT HIRE THIS OUTFIT TO RESOLE MY SHOES, LET ALONE SHINGLE MY ROOF, and as far as customer service...what customer service? This story is true and I have the insurance claim and extra expense of further roof repairs to prove it!