Williams Food Equipment The Chef's Store

I order an utensils set online for 25$. When I received it, I discover that it wasn't a set, it was just 4 pieces so I called to returned it. The rep said I would be refunded if I send it back. I paid another 12$ to send it back to discover that they credited only 16$ saying that they didn't refunded the postage paid initially. I called them again saying having known that from the start, when I called their rep, I would not have returned it since it was making no sense to return it and loses money and not having the set, they just said that they didn't care, it was written in their online policy ! I am still stunt by the worst client service I have ever seen. I think it's bad client service not to tell people in advance that they will not get a full refund prior of them shipping the product back. Now they can sell the product again and the whole experience cost me over 20$ in pure loss. Save your money.

I have ordered cookware online from Williams Food Equipment twice now. Both times I have had excellent service. The items arrived as ordered within a few days. The customer service in the eCommerce department (Kyle) is excellent. They arranged to exclude any pricing information from the delivery of a gift item, and later when we discovered the couple had moved, they agreed to re-deliver the item to their new address at no extra charge. I would highly recommend.

I am writing this review after my first experience with Williams Food Equipment (online purchase). At first I was skeptical given the huge selection and the very competitive prices on the site. After thorough research I decided to place my order and take my chances. My order arrived today; my thoughts:
PROS: Great selection / very good prices / $10 coupon offer for first purchase / free shipping on my order / fast shipping AFTER item(s) were in stock / good telephone service. CONS: I waited 1 month and 3 days for my Le Creuset item to become available - made me nervous / did not receive a reply to my online inquiry when I requested the status of my order, which also made me nervous / my credit card was charged when I placed the order rather than when the item was shipped. OVERALL: Recommend and I would order from this company again BUT I would pay careful attention to the availability of the item when ordering... "available" with a green check mark does not mean the item is in stock and it will take time to get the item (5 weeks in my case).. if you are patient, it is worth the wait. When ordering, look for 'in stock and ready to ship' if you want/need it immediately. The live chat was not 'manned' when I tried to use it so a phone call was necessary (since email not answered either). WOULD HAVE BEEN A 10/10 if there was better communication including automatic status updates or estimated shipping date via email.