Placed a phone order, the person who took my order couldn't get me off the phone fast enough. I wasn't confident they had noted the address correctly. I received an e-mail that day that confirmed my suspicion the address was indeed wrong. I contacted them immediately to have the address corrected. They said they made the change. After many weeks, the product never showed up. Customer service, rather than rectifying the situation, said they would open a Canada Post file and that I would need to wait a few weeks on that. Canada Post confirmed they delivered to the address Williams had noted quite quickly - which was of course wrong as it hand't been corrected. I continued to prompt Williams on the matter. Williams did refund my money, but I would have rather they re-deployed the item to the correct address upon notification that it hadn't shown up several weeks after it had left their premises. It was a frustrating experience and the customer service was poor. This was acknowledged with a $10 off coupon for my next order, but that's not sufficient to keep my business or warrant a recommendation for theirs.
- Approximate cost of services:
- $0.00