3Nov17 Scheduling confirms "late fall" appt. Customer Follow up email 5Dec17 results in 6Dec17 appt confirm. 6Dec17 no show due to weather. 7Dec17 customer phones and speaks to Service Manager who offers numerous excuses as to why cannot confirm service will occur before City of TO discontinues yard waste collection/first day of Winter third week of Dec even though Co "has crews working throughout City". 21Feb18 - 2 man crew arrives unannounced. Cleans eves satisfactorily. Customer is left with 2 kraft bags of soaking wet leaves to store until mid-March 2018 when City resumes yard waste pick up. As crew drove away the moisture from the leaves had saturated the bags. This is the 2nd year customer has had similar "late fall" eaves cleaning experience with Sunnyside. Customer rates the 2 man crew who did the cleanly 9/10. Customer rates Scheduling and service manager specifically - 1/10.
- Approximate cost of services:
- $115.00