The work that was done seems good. Our eaves were coming away from the house and the guys showed up prompt and eager. It was suggested that I get corners of eaves caulked but they couldn't do it that day and said they would come back. I received a bill for both jobs but the guys never came back to do the rest of the work. I tried for 3 weeks to get a revised invoice for the work that was actually completed. Then their accounting department called to say my bill was overdue unpaid! The guys may do good work, but their accounting office is a mess. I called twice a week and spoke with a different person every time who didn't know what was going on with my invoice. Very frustrating and unprofessional. Customer service over the phone was sub par and unhelpful.
- Approximate cost of services:
- $350.00
- Company Response
Thanks for mentioning that our guys do good work and show up on time. Because of the bad weather we had to post-pone the caulking because it would not bond properly. We will never complete a job if the results can not be guaranteed. We tried rescheduling but because you insisting on being home while the work was being done along with bad weather the repair was not completed. We tried calling you numerous times without a response. Our accounting office is very well organized this is why we called you asking for payment months later when you did not respond to our emailed invoice. Your account is now in good standing and we welcome you back as a customer.