Sunnyside Window Cleaning

Window & Gutter Cleaning
Toronto ON M4P 2L2
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HomeStars  >  Window & Gutter Cleaning in Toronto  >  Sunnyside Window Cleaning  >  Eaves and window frame cleaning
Private User
Private User
Private User reviews Toronto, ON
1/10

Eaves and window frame cleaning

I hired Sunnyside window and eaves cleaning to clean the outside of the front eaves & window frames as well as 2 porch columns. They are white and looked dirty. The crew basically wiped the dust off with rags. It was not a thorough cleaning. Extremely disappointed with the quality of service. I emailed pictures to let them know it was still dirty but my email was ignored, instead I was sent the invoice. I sent the payment and as far as I was concerned, I was done with Sunnyside.

My disappointment with the quality of workmanship and poor customer service led me to write a review. A few days after posting the review, someone from the company showed up at my house in the evening. He was persistent that I delete my review, said the dirt couldnt be cleaned. He rubbed his sleeve on the window frame and said, see it doesnt come off. I asked why he would charge me to clean something that he didnt think could be cleaned.

He became increasingly persistent that I remove the review and was making me feel uncomfortable. He said he would reimbursement me but couldnt send an e-transfer, said he would put a cheque in the mail. A few days later he called me demanding I delete my review. His tone was very aggressive and I ended the call. He then emailed me numerous times, even threatened to sue me. I told him Homestars is a platform for people to review businesses and share their experiences and that he needed to stop harassing me

I later took a sponge with a standard household cleaner and with one swipe removed the drip marks from the window frame. I sent him a picture to demonstrate that it was indeed possible to clean. Not surprisingly, I never received any reimbursement.

Approximate cost of services:
$288.00
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Company Response

Hi, unfortunately, you are reviewing the wrong company, this never happened at Sunnyside.

Sorry to hear this happened to you.

This is disappointing that Homestars does not verify every review like they claim. But we've learned that a company who pays Homestars' $500 monthly fee (which Sunnyside refuses to), any contractor can delete any review that they don't like.

If you are a user of this site, please go to YouTube and search 'Homestars phone call', you can hear for yourself their staff members explaining this to a business owner. We just hope to make the users of this site aware of that.