So far a horrible experience with blinds to go. Had an in home consultation on July 4th and paid our deposit. At that time we were told due to covid safety protocols it would take 4 weeks. Totally acceptable and understandable. Got an email beginning of August saying blinds were delayed until August 21st, again - fine we get it. However I have not heard from my consultant or the store about installation and have tried for a week to get a hold of someone. Finally talked to the 1-800 number today and was told they can’t book the installation until the balance is paid. So...when was someone going to tell us that? Why did I have to chase them down for a week to find that out? I’d be fine paying for the blinds before I received them which is not usually standard practice with an installation service but I don’t trust that I will actually receive them now. To top it off just after we ordered they started offering a bogo event and won’t apply this offer to our order. They have a lowest price guarantee and aren’t delivering on that guarantee because I ordered in July? Really disappointed
- Approximate cost of services:
- $1,600.00